This page contains Kyte Baby LTD terms and conditions. Please read these terms and conditions and policies carefully before ordering any Kyte Baby product. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions and the information below.
The price applicable is set at the date on which you place your order.
Shipping costs and payment fees are confirmed at checkout.
SHIPPING POLICY:
SHIPPING RATES: Kyte Baby currently offers free shipping on orders over
£65, £3.95 for standard shipping, and £7.95 for next day shipping.
We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.
SHIPPING METHODS: We ship using Royal Mail.
ESTIMATED FULFILLMENT TIME: REGULAR PRICED ORDERS depart from our warehouse within 1-2 Business Days of the date the order was placed (this does not include transit time with carrier). If you have any special shipping instructions or requests, be sure to email them immediately, along with your order number, to info@kytebaby.co.uk.
Selecting Next Day Shipping at checkout for orders placed before noon, will be fulfilled and receive a tracking number the same day. All orders placed after noon will be fulfilled and receive a tracking number by end of the next business day.
Estimated Expected Delivery for Standard Shipping is 3-5 Business Days
Estimated Expected Delivery for Next Day Shipping is 1-2 Business Days
SHIPPING DURING SALES/LAUNCHES: Purchases made during large releases may take up to 1 week to be processed and packaged before shipment and/or sales may take up to 2 weeks to be processed and packaged before shipment.
During sales, we are unable to change shipping addresses or combine shipping on multiple orders.
Items may be restocked or further marked down during the sale. Refunds will not be issued for purchases made before a restock or further markdown.
Kyte Baby reserves the right to refund any purchase.
RETURN POLICY:
We hope you love everything you order, like so many of our customers do! Items are eligible for a refund or exchange on regular priced items within 45 days of purchase. We ask that items be unworn, unwashed, and in their original packaging, including tags. A fee of £3.95 is charged for returns if you choose to receive store credit this fee is waived. Items marked as final sale cannot be returned/exchanged please contact customer service at info@kytebaby.co.uk if you have any issues with a final sale item.
Please review our return policies below, and when you are ready, you can visit our return portal to receive your return label.
RETURNS: We require that all returns be initiated within 45 days from the date marked delivered. Returns can be refunded to the original method of payment or for store credit. For all returns requesting a refund to the original payment method, there is a flat rate £3.95 processing/restocking fee that is deducted from the amount returned to you. This fee is waived if you wish to receive store credit, or a direct exchange completed via our return portal.
We process returns within 2 weeks of receiving the package. Please keep tracking info of your returned package.
EXCHANGE: Need to exchange for a different size or color? Thanks to the new features within our return portal, you can exchange an item for a different size, color, or a new product, free of charge. Here are some of the available options:
- Select a different size
- Select our "Shop Now" feature to choose a different size and color
- Select our "Shop Now" feature to choose a different product completely
After you have completed your exchange on our portal, make sure to drop off the returning item with the correct carrier as soon as possible. Your exchanged item will not be processed until the tracking information reflects that the item has been dropped off with the carrier. We cannot guarantee inventory during this time frame, and in the event your new item goes out of stock, you will be contacted directly by our customer service team to select either a refund or store credit.
GIFT CARDS: Gift cards are final sale and non-refundable
*Gift cards purchased from our .co.uk site can not be used on our US site
In the event a product is sold out, Kyte Baby has the right to refund the item and ship the remainder of the order. If the entire order is sold out, Kyte Baby has the right to cancel the order and refund the amount paid.
Should your package be returned to us by the postal carrier for any reason (such as incorrect addresses, abandoned parcel, unable to deliver, etc…) we will cancel the order and a full refund will be provided.
DAMAGE/DEFECTIVE:
If your item arrived damaged or became defective due to a manufacturer’s defect within 3 months from the date the item is marked delivered, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to info@kytebaby.co.uk. All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by the postal carrier.
FABRIC DISCLAIMER AND CLEANING INSTRUCTIONS:
Kyte Baby fabrics are 97% Rayon of Bamboo and 3% Spandex. Kyte Baby guarantees all products to be free of manufacturer defects for 3 months from the purchase date. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, fabric thinning, pilling, or damage to the material from outside forces. Please contact info@kytebaby.co.uk if you believe you have received a defective product.
When washing any of your baby’s clothes, think less is more. You want to use a detergent that doesn’t contain any fragrances, dyes, or other extras that can irritate your baby’s sensitive skin. You also want to avoid anything that has optical brighteners. A nice, gentle cleaner is all that is needed, and please do not use bleach. A harsher detergent can leave residues that can cause irritation or strip the fabric’s softness. You can add white vinegar to the wash as a natural fabric softener.
This is the best way to wash your bamboo clothing:
- Cold water
- Delicate cycle
- Turn off agitator if that is an option
- With like fabrics (bamboo only)
- Layette should be washed inside out, zipped/buttoned up to decrease pilling
- Sleep bags should NOT be washed inside out, but should be zipped up completely to protect the inner quilting
Kyte Baby does not recommend using the dryer. We recommend hanging or laying flat to dry. Open your sleep bags completely and point a fan towards them to help drying time indoors.
Kyte Baby is not responsible for damages that may occur during your wash routine and/or stain treatment. The use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement warranty.
ADDITIONAL INFORMATION:
Kyte Baby reserves the right to amend any information, including, but not limited to, prices, technical specifications, terms of purchase, and product offerings without prior notice.
Note: Colors may vary from how they appear on a computer or smartphone screen.
DISCLAIMER:
Kyte Baby is not responsible for any injuries or death that may occur while using any of our products. Please ensure you are following all safety guidelines before and while using any of our products. If you see any defects or abnormal wear and tear, please inform us immediately at info@kytebaby.co.uk.
PRIVACY POLICY:
Kyte Baby may store information you enter on our site during the creation of a customer account, inquiry submissions, purchases, promotion participation, or registration for our newsletter. You may choose to not provide certain personal information, but this may limit your ability to use certain aspects of the site.
Kyte Baby will use your inputted information to improve the quality of our services, notify you of specials and promotions, and enhance and personalize your shopping experience.
Kyte Baby will NOT share your information with any other parties, except in the following situations:
- When you have given your express consent
- If required by law, or if Kyte Baby determines in good faith that such action is necessary to conform to applicable laws or comply with any legal or regulatory requirement
- To protect the rights or property of Kyte Baby or another user, or to enforce the terms of use
in the event of a business transfer to any successor - With agents and people employed by Kyte Baby to perform tasks on our behalf, such as providing customer service, processing credit card transactions, fulfilling orders, delivering packages, analyzing data, and sending e-mail and postal mail
At any time, you may choose to stop receiving electronic communication from kytebaby.com by:
- Clicking “Unsubscribe from this list” at the bottom of the newsletter.
- E-mailing Kyte Baby Customer Service at info@kytebaby.co.uk
The Kyte Baby website is encrypted with a COMODO Secure Sockets Layer (SSL) certificate. Financial transactions on the site are protected with up to 256-bit SSL encryption to guard your personal information. However, no transmission of data via the internet can be guaranteed to be 100% secure. Kyte Baby, therefore, cannot guarantee the security of any information you provide and you do so at your own risk. Kyte Baby will comply with all industry practices to ensure the security of your information on its systems.
RULES OF CONDUCT:
This website and all content and information is therein provided strictly for personal, non-commercial use. Unauthorized use of the website is prohibited. You may not reproduce, copy, distribute, sell, rent, modify, publish, publicly display, adapt, or create derivative works from the content of the website. Kyte Baby reserves the right to terminate your access to the website at any time and for any reason, with or without cause. If you wish to terminate your account please contact our customer support at info@kytebabyco.uk.
Please send any concerns regarding our privacy policy to info@kytebaby.co.uk.