Frequently Asked Questions

Bamboo fibers create an incredibly soft fabric that is both gentle and cozy to the touch. The fabric is perfect for sensitive skin, and especially eczema. Kyte Baby fabric is made from 97% bamboo rayon and 3% spandex. This allows for breathability and great stretch for long-term wear. To learn the story behind our brand, you can read a message from our founder, Ying, here.

Feel free to check out our webpage with all of our sizing charts. You can also find a sizing chart located on each product page.

Our products are not treated with any flame retardants. As a result, all of our infant and children's sleepwear are designed to fit snugly against the skin, in order to comply with federal safety regulations

Some quick tips for Kyte Baby care:

· Cold water

· Delicate cycle

· Minimal amount of a gentle detergent

· Turn off agitator if that is an option

· With like fabrics (bamboo only)

· Layette should be washed inside out, zipped/buttoned up to decrease pilling

· Sleep bags should NOT be washed inside out, but should be zipped up completely to protect the inner quilting

Kyte Baby does not recommend using the dryer. We recommend hanging or laying flat to dry. Open your sleep bags when drying them and point a fan towards them to help reduce drying time indoors.

More information on caring for Kyte Baby products can be found here.

Our clothing items are steamed right before being packaged. Sometimes in transit the fabric can develop marks or indentions from the way it’s folded. These marks go away right after the first wash and are not defects. If you have any issues, feel free to contact customer service.

We dreamed of creating the softest possible fabric for your little ones, and we worked hard to make that dream come true. We do our best to preserve that same, ultra-soft feel on our prints, but due to the nature of the printing process, our prints have a slightly different feel. Although our printed material is still incredibly soft, it’s worth noting that the less printing there is, the softer the fabric will feel. 

If you are disappointed with the items, please don’t hesitate to let us know! We want you to be happy with your purchase and we will gladly help create an exchange or return for any unwashed items with their original tags

Kyte Baby fabric has one of the highest ratios on bamboo on the market (97% bamboo-rayon, 3% spandex). Bamboo is a delicate fabric and does sometimes pill, depending on the other fabrics it is rubbing against. Pilling is caused by abrasion on the surface of the fabric. Luckily, pilling does not affect the functionality of the items, and they will maintain their softness!

To reduce pilling, we recommend washing in cold water, with only like fabrics (other bamboo), on delicate, then hanging to dry. Washing the layette items inside out is also a great way to reduce pilling. We also recommend using bamboo crib sheets and/or changing pad covers if at all possible!

Bamboo is grown without the need for pesticides or chemicals, and is an extremely renewable resource. The bamboo used for our fabric is organic, but the final product cannot be considered organic, as it is 97% bamboo rayon and 3% spandex.

Our products pass all federal safety guidelines and surpass all federal and EU standards regarding any toxic materials/chemicals, including lead, nickel, and flame retardants.

Our snaps are made of zinc and copper, our zipper pulls are made of zinc and aluminum and coated in non-toxic, lead-free paint, and our zipper track is made of plastic. Our zippers and snaps are regularly tested in federally and internationally accredited 3rd party labs to ensure they meet and exceed CPSC and OEKO-TEX standards, and are lead-safe.

Our products are manufactured in a family-owned factory, which is located in a well-developed part of Southern China. The facility and working environment are safe, modern and comfortable. Workers are paid a very competitive wage by local standards, and are provided with gourmet food and housing on site. When our founder, Ying, visits the factory, she hangs out (picture fun karaoke moments) with the workers, learns about their work and personal lives, and makes sure they are treated just like family.

We recommend signing up for restock email notifications for the product you are interested in. That way, you will be notified immediately when it restocks! When you go to the product page, there is a box to the lower right of the item that allows you to select "notify me when available" and enter your email address to be notified.

Certain printed fabrics may feel slightly different than others, depending on the amount of paint covering the surface area of the product. For example, our Marbled print may have a different feel than our Fall prints or a solid color option, due to more of the surface being covered with the paint from the print design.

While we aim to keep our sizing as consistent as possible, our products are sewn by hand, which means there can be slight variations within each product and from one production batch to another. Measurements of our fabric may have 1-3 cm difference for seam allowance, due to the natural stretch of the bamboo fabric.

You can mark an order as a gift when an item is added to your cart, or within the “cart” section during the checkout process. Scroll to the bottom and select “Add Gift Note”, input your message, and save.

Gift cards are delivered to the email used at checkout (order confirmations are also sent to this same email). The email contains a unique code and instructions for how to redeem it. If you want the gift card sent without the order confirmation to your intended recipient, you can use your email to checkout and forward them the email containing only the gift card. Our gift cards have no additional processing fees.

Once you’ve placed your order we’re unable to make any changes including:
Shipping or billing address
Adding additional items to your order
Changes to size or item ordered

Once an order is processed we are unable to cancel the order.
We are unable to combine orders once they have been made
The item(s) will be shipped out to you and if you’re not happy with them once you’ve received them, you are welcome to initiate a return or exchange using our online portal:https://kyte-baby-uk.loopreturns.com/#/

We are not able to honor price adjustments for purchases made outside of an active promotional period.

In the event that your package is returned to us by the carrier, we will issue a refund for that order and you will then be able to place a new order. Unfortunately, we will not be able to honor any applied discounts, promotions, or sale prices for these returned orders.

Kyte Baby currently offers free shipping on orders over £65. Gift cards do not qualify towards free shipping only physical items shipped. Cart subtotal must be above your location's free shipping threshold. This is the amount after any discount codes are applied.

We reserve the right to not ship to certain areas, in the event shipping charges are too costly. We do not ship to PO Boxes.

Orders are shipped from our warehouse within 1-2 business days (this does not include transit time with carrier). Please choose Next Day shipping option at checkout for priority shipping. If you have any special shipping requests, be sure to email them immediately, along with your order number, to info@kytebaby.co.uk.

NOTE: Purchases made during large releases may take up to 1 weeks and/or major sales may take up to 2 weeks to be processed and packaged before shipment.

For more information please visit our terms and conditions page.

No, but you can select “VIP” fulfillment at checkout for faster processing and shipping time! Skip the line and have your order out of the warehouse within 1 business day and shipped using an expedited shipping service. Please note actual transit time still varies depending on the destinations.

We are not able to combine multiple orders to ship together.

At this time our UK site does not ship outside of the UK. For other destinations please visit our US site at KyteBaby.com

If your order has not arrived in 2 weeks from the date of shipment, please reach out to the postal carrier (Royal Mail) as well as our team (info@kytebaby.co.uk) for further assistance. We, unfortunately, cannot control the speed of delivery once packages leave our warehouse. We understand it is frustrating to experience postal delays, and are happy to assist in any way we can.

You may return items that are unwashed/unused, except FINAL SALE items, within 45 days of purchase for a refund or store credit. To request a return label, enter your order information in the form on our returns page.

We process returns within 2 weeks of receiving the package. Please keep the tracking information on your returned package.

Please know that if your order is older than 45 days, you will not be able to initiate the return yourself. Feel free to reach out to our team for further assistance if the items are still in their original packaging.

Please review our full return policy here.

Thanks to the new features within our return portal you can exchange an item for a different size, color, or a new product.

Please review more details regarding our exchange policy here.

If your item arrived damaged or became defective due to a manufacturing defect within 3 months, we will gladly help you replace the item. You must email a picture of the defect and proof of purchase to info@kytebaby.co.uk.

All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by the postal carrier.

Points and tiers are calculated based on the order subtotal (this does not include shipping or amounts paid for with Gift Cards).

Points from purchases will reflect on your account after a 3 day pending period. Points from successful referrals will reflect on your account after a 7 day pending period.

Reward points can be redeemed on the rewards page by selecting the amount/item you wish to receive. These redemptions will provide you with a one-time discount code that does not apply towards tax or shipping. Any remaining balance that is not used cannot be refunded or transferred to another purchase.

Once you are in Silver or Gold status, you will be in that tier for one year from the date you unlocked it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! We operate off a rolling year status program.

Unfortunately, the system will not allow us to merge multiple email accounts/purchases into one place. We recommend choosing the more active email address account to stick with for the future to have all your rewards in one place.

Points will expire if there is no purchase activity within 12 months from the date of your last order or 12 months from the account creation if no purchase history.

Reviews need to be verified before points can be awarded. Please use the review link you will receive by email a few weeks after purchase.

Unfortunately, only one discount code can be applied at a time.

Any sale that requires a discount code at checkout will not be eligible for reward redemption as only one discount code can be applied at checkout. However, you are welcome to use your rewards during any promotion where a code is not necessary.

Yes you can still return your order if you redeemed points towards the items. The points will be applied back to your account after the return is fully processed.

When you use a rewards voucher to make a purchase, the voucher value will be distributed proportionally to all the items in your order. If an item from your order that had a rewards voucher applied, is refunded, you will receive the corresponding points value back to your account.

Unfortunately, we are unable to offset the reward amount to apply only to the remaining items in the order. The points will be credited back to your account within 2-5 business days.

Early Access to sitewide sales and select promotions will be granted to Silver and Gold status members. Limited inventory events like clearance sales will not be applicable for Early Access.

Early Access to major launches like Fall and Spring will be granted to Gold status members. Limited inventory events like LE launches will be excluded from Early Access.

Yes! As long as you have signed up for the rewards program you will start earning and redeeming points. Please note all points and redemptions are based in USD currency not CAD.

The perks of the reward program (early access, referrals, point redemption, etc) is a privilege earned by our most loyal customers and we love to offer this! Please note that if these benefits are abused (ie. purchasing only to resale at higher prices, multiple false referals, etc...) we do reserve the right to terminate access to rewards on a case by case basis.

Yes you do earn points on gift cards purchased. However, due to a Shopify limitation when these gift cards are redeemed they lower the amount spent and, as a result, lower the amount of points earned.